The post offices were granted the certification as they followed norms for transactions specified in the citizen’s charter.
These post offices were chosen as they followed the norms for transactions like following a specific time limit given for various transactions such as booking of registered articles and insured parcels, money orders, speed posts and savings certificates.
Two post offices in the city have been accorded ISO certification for providing quality services.
The head post
offices on Anna Salai and Mylapore were granted the certificates under
the service quality management systems in accordance with IS 15700:
2005. They were among the five post offices that were granted the
certification. The other post offices were those in Tiruchirapalli, R.S.
Puram in Coimbatore and Palayamkottai.
Mervin
Alexander, postmaster general, Chennai city region said that the
certification provided by the Bureau of Indian Standards (BIS) is valid
for three years.
These head post
offices were chosen for ISO certification as they followed the norms
for transactions specified in the citizen’s charter.
The norms
include following a specific time limit given for various transactions
such as booking of registered articles and insured parcels, money
orders, speed posts and savings certificates. The post offices also
delivered postal articles on time.
They also made
other improvements to the services provided including creating a postal
forum consisting of residents, an internal audit of the quality of
services on a regular basis and feedback forms for customers.
“We are now
planning to ensure such quality of service is in place at other head
post offices too, in order to obtain ISO certification,” Mr. Alexander
said.
Source : http://www.thehindu.com
