About McCamish application to manage PLI/RPLI business
Introduction
• India Post is implementing the McCamish application to manage its Insurance business.
• It includes Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI)
• It lists all the roles at India Post related to their Life Insurance.
• It describes high level workflow at PO, CPC and the Director’s Office.
• Post implementation of the application, users will be exposed to new processes and procedures for performing their day-to-day activities
India Post – Program Goals
The India Post program aims to achieve the following:
• Wider reach to the Indian population through more customer interaction channels
• Better customer service
• Growth through new lines of business
• IT enablement of business processes and support functions
PLI and RPLI as a part of FSI
Financial Services Integration (FSI) is an important part of the India Post program and includes following elements:
- Banking - The Core Banking System (CBS) is integrated with the help of the Finacle platform.
- Insurance - The PLI and RPLI services are integrated with the help of the McCamish application
Features of the Application
- Product Setup
- Lead Management & Agent Portal
- Medical Underwriting & Reinsurance System
- Availability of insurance application on Customer Portal, RICT, Mobile
- Cash, Cheque, Credit/Debit Card, Electronic Fund Transfer (EFT) as mode of premium payment
- Effective Agency Management through Goal Setting & monitoring of agents
- Customized Report Generation
- Alerts generation through system for various transactions
- Integration with Enterprise Content Management System (ECMS) for scanning and storage of documents as soft copies
Benefits of the Application
- Friendlier Application Interface
- Better Customer Service
- Higher Operational Efficiency
- Greater Regulatory Compliance
- Easier Agent Management
- Faster Decision Making
Life Insurance Policy Life Cycle
- Setup (Product, Agents, Doctors)
- Campaigns & Generating Prospects
- Insurance Distribution
- Proposal entry
- Initial Premium
- Medical Underwriting
- Reinsurance
- Issuing Policy
- Renewal Premium
- Financial (Loans, Surrender, Top-up)
- Non-Financial (Address & Nomination Change)
- Claims (Death, Maturity and Survival)
- Payments/Refund/Recoveries
- Accounts
- Reports
