Roll out of Internet/Mobile/SMS Banking
Copy of eMail dated 18.02.2016 from Director (CBS) to all
Circle Heads
From: Director (CBS)Sent: 18 February 2016 17:46
Subject: Roll out of Internet/Mobile/SMS Banking
Respected Sir/Madam
I am directed
to enclose Standard Operating Procedure (SOP) of Internet/Mobile / SMS Banking
for circulation to all CBS Post Offices. Facilities available through these
channels are also attached. These need to be pasted on the Public Notice
Board of all CBS Post Offices.
It is requested
to circulate these guidelines and give them wide publicity so that our
staff/agents and customers may start using these facilities.
With regards,
Sachin Kishore
Director (CBS)
Sansad Marg,
Dak Bhavan
Sachin Kishore
Director (CBS)
Sansad Marg,
Dak Bhavan
Facilities in
Internet Banking
Customer has
to enter:- https://ebanking.indiapost.gov.in
Customer can go through
www.indiapost.gov.in and click on Customer option in Internet Banking.
Customer Information File
(CIF) number printed on the Passbook will be the Login ID fir first login.
PIN has to be taken from
Post Office where account stands after 10 working days.
View Account Summary
Screen
|
Inquire on Available
balance
|
View Transaction
History
|
View Closed Deposit
Accounts
|
Inquire on Lien
Account
|
View Issued Cheques
|
View Stopped Cheque
|
View rate of interest
|
View Deposit Account
Details
|
Print Transaction
details
|
Online Password
Generation
|
Open Time Deposit
Account
|
Opening Recurring
Deposit
|
View Personal Details
|
View Issued Cheques
|
View Transaction
History
|
Funds Transfer
|
View Tax Deducted at
Source
|
Link Accounts
|
Compose Mails
|
View Inbox
|
Sent Mails
|
View Statement
|
OTP for Authentication
|
Facilities in
Mobile Banking
Customer has
to download Mobile App from Google Store
Within 48 hours
of applying for Mobile Banking, customer will login with CIF ID and generate 4
digit M PIN.
Customer can
login through Mobile Browser also for which URL is:-
https://mbanking.indiapost.gov.in. In such a case, Internet Banking Login ID
and Password have to be used.
Balance inquiry of SB and PPF accounts of the customer.
|
Balance inquiry of RD and TD accounts of the customer.
|
Balance inquiry of NSC Account of the customer.
|
Balance inquiry of Loan Accounts of the customer.
|
Mini Statement
|
Transaction History
|
Self Fund Transfer
|
Fund Transfer to registered payee with in DOP
|
Add payee
|
Opening of Time Deposit Account
|
Opening of Recurring Deposit Account
|
Loan Repayment in PPF account
|
RD instalments funding
|
Balance Inquiry through SMS banking
|
Mini statement through SMS banking
|
Inquire status of cheques
|
Inquire balance of TD account
|
(Customer has
to send Short Code through SMS at Mobile No. 925000339)
Within 48
hours of applying, customer will get 4 digit PIN through SMS.
Balance Inquiry through SMS banking
|
Mini statement through SMS banking
|
Inquire status of cheques
|
Inquire balance of TD account
|
Process of
Generation of PIN in Mobile Banking is given below:-
Customer has to download Mobile
Banking App. Customer will be asked to Generate MPIN for login by the Mobile Application.
(i) Customer
has to enter the CIF and then following Security questions will be asked
- Date of birth
- CIF ID
(ii) When
these are entered, an OTP will be generated and send to Customers Registered
Mobile Number.
(iii) User has to enter the OTP received to the registered mobile
number.
(iv) After successful validations of above
steps, user is allowed to set MPIN of her/his choice which will be login Password
to be used for M. Banking.
SMS Banking Password
SMS Banking Password will be of 4 digit length. The
Password will be sent to the Customers Registered Mobile Number as an Alert
message. This 4 digit PIN will be used by customer along with Short code.
NOTE:- IT WILL
BE RESPONSIBILITY OF THE CUSTOMER TO KEEP INTERNET/MOBILE/SMS BANKING PIN AND
OTP SECRET AND NOT SHARE WITH ANT OTHER PERSON INCLUDING POSTAL STAFF. CUSTOMER
WILL BE PERSONALLY RESPONSIBLE FOR ALL THE TRANSACTIONS DONE THROUGH THESE
CHANNELS USING PIN AND OTP.
Standard
Operating Procedure will be published soon.
